Return & Exchange Policy

We are a happy and friendly Attic Salt clan striving hard to give you a delightful experience.

Please note that our team at Attic Salt works zealously to provide you with the best fashionable apparel, jewellery and accessory products. We suggest it's important if you go through the points mentioned below before you plan to exchange or return any of our products.

We want you to love what you ordered, but if something isn’t right, let us know. All our orders undergo a series of quality checks before dispatch. In the unlikely event that any merchandise you have ordered from us is not what you pictured in your mind; you may exchange the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags for a return request to be raised within 7 days (168 hrs) and exchange request within 7 days (168 hrs) from the date on which these goods are delivered. We are always available here to help you witness the best of purchasing experience without any hindrances.

By purchasing on the website, it is understood that you have read the exchange policies & agreed upon the same before checking out.

What you cannot return or exchange?

● Products bought at ‘CLEARANCE SALE’
● Bodysuits, masks, personal care products and jewellery (due to the hygiene factor)
● Customized products are non-returnable & non-exchangeable
● Items without tags (or if tags have been taken off from the product), used or worn products, washed and damaged products

Got a product that you wish to return?

● Products purchased on the Attic Salt website are eligible for a return if return requested is raised within 7 days (168 hrs) from the date of delivery.
● All eligible products for return should be processed from the ‘RETURNS CENTER’ section at the footer of the website.
● The return request will be approved or disapproved within 2-4 business days. Once the request is approved, our team shall arrange for a reverse pickup. All details pertaining to your return shall be communicated over the registered email address with us.
● Credit notes shall be processed only after the product is duly received at our warehouse and passes the quality check.
● Products bought on CASH ON DELIVERY OR PREPAID refunds shall only be processed as gift cards only / credit note.
● The mode selected by the purchaser for refund cannot be reversed or changed, once the return request has been raised and approved from the team.

● Easy Refunds - Returned items will be refunded in the form of a credit note, which can be used to purchase a replacement item or a new product from website.

● Return cost will be deducted from your credit note in case of home collection Rs. 120 PAN INDIA.

● All refunds except GIFT CARDS shall be processed within 30 business days from the date of return request raised. All details pertaining to your refund shall be communicated over the registered email address shared with us (customercare@atticsalt.in) Tnc*

Products purchased as a part of the 'Buy 2 Pay 1' Promotion are not eligible for any refund or exchange on the product.

Got a product that you wish to exchange?

● Products purchased on the Attic Salt website are eligible for an exchange if exchange request is raised within 7 days (168 hrs) from the date of delivery.
● Eligible products for exchange can be processed from the ‘RETURNS CENTER’ section at the footer of the website.
● The exchange request will be approved or disapproved within 2-4 business days. Once the request is approved, our team shall arrange for a reverse pickup. All details pertaining to your exchange shall be communicated over the registered email address with us.
● The product of replacement will be shipped only after the product reaches our warehouse and has passed the quality check or the reverse pick up has been completed successfully.
● Product once exchanged cannot be returned or exchanged again.
● In the event of exchanging an item for a different size (same product) there will be no additional charges applicable.
● If products are exchanged for a different product of a higher price, the differential amount will be charged while processing the exchange.
● If products are exchanged for a different product of a lower price, the differential amount will be given in the form of gift cards.
● All details pertaining to your order and steps forward shall be communicated over the registered email address with us.
● The refund amount will be processed as per the ordered date. In event of any changes in price on the website, it will not be applicable.

*Due to external factors, no reverse pick up is available for certain pincodes. In the event, it is the purchaser responsibility to return the product to our business address (Plot No. 17-18, near Peer Baba Road, Udyog Vihar Phase 1, Dundahera Village, Sector 20, Gurugram, Haryana 122022.)
*In event of customer sending the return to our business address on their own, the shipping charges will not be reimbursed.
Once the return order is sent from your end kindly share AWB no. with us at customercare@atticsalt.in. We will not consider the package if no AWB communication is done from customer end.

Everything you need to know about your CREDIT NOTE:

● All gift cards are valid for ONE year from the date of issue.
● The details of gift cards shall be communicated over your registered email ID with us.
● Credit Note are different from coupon codes.
● Credit Note can be applied along with coupon codes on the Checkout page.
● All Credit Note can be applied any number of times till the value pertains.

NOTE:

● Attic Salt team’s decision shall be considered final for accepting exchanges, returns or refunds.
● Attic Salt shall not take any responsibility in cases of lost shipments or wrongly received products by means of returns.
● Attic Salt holds the authority to change the modes of refunds (if any).
● In case of any discrepancies with respect to the product received, feel free to write to us at customercare@atticsalt.in or call us at +91 9971600358.
● All details pertaining to the products’ return and exchange policy are mentioned in the product pages just below your “Call to Action” buttons and Description sections.
● Please note that we only accept returns and exchanges for products purchased on our official Attic Salt website. Purchases made through external marketplaces, physical stores, or other retailers are subject to their respective return and exchange policies.

● The domain http://www.atticsalt.in including any web-pages thereof is the web-site (“Website”) of Atticsalt Creations Pvt Ltd (hereinafter “Attic Salt”, “we”, “us” or “our”) having its Registered Office at E-49, Sushant Lok 1, Gurugram, Haryana, India 122001.
● This policy sets out the terms and conditions, on fulfilment of which Attic Salt may permit you to either (i) return the products and/or (ii) exchange them for other products.
● This policy applies to all the products sold by Attic Salt through the website.
● You are requested to read our Terms and Conditions and other policies available on the website in addition to this policy as the same are binding upon you.